FAQ

Have a question? Below are some of the most popular...

Seller

How do I set up a Digjack Shop?

Setting up a shop is easy – just create a Digjack account then visit the Sell page and complete the simple pop-up form. We personally review all applications to ensure our sellers have an existing UK based business – our way of ensuring quality of service and product. Once approved, you’ll have access to the Shop Manager – the place where you can set the look and feel of your shop, add product, set your policies, SEO and access many other easy-to-use features. You can find out more by reading the Digjack Seller’s Guide: Setting up a shop – link at the bottom of this page.

What type of products can I sell?

Toys, comics, video games and associated products for sale on Digjack can be either new, pre-owned or vintage and should fit within one of the primary categories, their sub-categories or relate to them as closely as possible. All items must fit broadly within the term collectable. This includes new items recognised as collectable or from established collections, one-offs, limited editions, classic toys and games and other items and ephemera that have become collectable. All comics by their nature are deemed collectable. Items to be avoided are mass-market and high volume toys and games that have no or limited collectable value or other items that do not relate to Digjack’s primary categories.

What fees do I pay as a shop owner?

Digjack does not ask for any one-off, monthly or other fixed charges and there are no charges for listings. As a Seller, you only get charged for what you actually sell. Digjack offers a competitive Total Fee of 5% + 20p based on item plus shipping. This breaks down to our commission fee of 3.6% of the total transaction value (with a minimum 50p charge) and a standard 1.4% payment processing fee plus 20p for UK and EU transactions* **  by our third party payment service provider STRIPE.

*payment processing fees outside of these regions are 2.9% plus 20p of total transaction.

**If currency conversion is required, an additional 2% fee will apply.

How do I create a listing?

Creating a listing is a really simple process with bulk upload or single entry options. You can add titles, multiple images, a short description, assign a category and sub-category as well setting shipping preferences, stock management options and other key attributes to ensure your items are fully searchable.

How do I solve a dispute?

First, it’s worth minimising the risk of a dispute by ensuring that: your listing title, description and associated images are accurate and highlight any issues such as damage etc., you state clearly your policy on returns, refunds and exchanges, set reasonable expectations with postage dispatch times, ensure your chosen shipping method offers insurance and tracking options.

If after complying with all of the above a dispute still arises, then make sure you open a dialogue with the buyer as soon as possible and ensure your correspondence is polite and professional. For more information refer to Digjack Terms of Use.

How do I promote my Digjack Shop?

You can promote your shop and products in different ways. On the site there are settings in your Shop Manager that allow you to tune the shop to ensure it is search engine optimized and linked to your existing social media channels.

We encourage all shop owners to add a Digjack button to their existing website or social media pages which creates a link directly to your shop. You can download a Digjack button here.

To help buyers find your products you can assign category, sub-category and multiple attributes to your items so they are visible in all relevant searches.

Can I discount selected products?

Yes. When you create a listing in the Shop Manager you have the option to offer a discounted price. When you create any listing you will enter a number in the field marked ‘Price’ immediately below the ‘Title’ field. To the right of the ‘Price’ field you will see a second active field with the title ‘Discounted price’. Type in your discounted price here and this will appear on the completed listing once the listing has been saved.

Discounted listings will be displayed with a red mark and customers will be able to see the discounted price along with the original price. This discount can be edited via the Shop Manager at anytime or removed as and when the discount period is concluded.

What type of payments do Digjack facilitate?

All payment transactions on Digjack are done using Stripe Checkout. This allows you a secure way of receiving payment from buyers using most major card types. If you don’t have an existing Stripe account you’ll be requested to create one during you shop set up. This is a simple, one-time-only process and takes less than one minute. After that, everything is safe, quick and easy!

PayPal are currently developing a product specifically for marketplace sites, which will allow Sellers to receive payments to their existing PayPal accounts. This product will be available later this year.

How do I manage my shop dashboard?

Your Shop Manager is set up to make your shop run as smoothly as possible! It is accessed by clicking on the My Shop link in the top menu. We recommend you make regular visits to you Shop Manager to access and review key features such as orders, listings, reviews, messages, reports and other useful stuff.

Buyer

How do I update my personal details?

When you create a Digjack account you will be asked to enter a username, email address and password. Once your account is activated you will have access to My Account dashboard. Here you can edit your personal and log-in info, add addresses, review payment cards and recent orders.

I have a question about an item. How do I contact the shop owner?

You can contact the Seller via the ‘Contact Seller’ facility on either Sellers Shop Page or in the tab below the main image if you are viewing an item. Ensure your correspondence clearly identifies the item, price, purchase date or other relevant info so the seller can respond appropriately.

How do I know if a vintage item is genuine?

Digjack requests that all Sellers ensure they label their items clearly and correctly and avoid anything that may mislead a buyer. However, we cannot verify the authenticity of individual items our Sellers have listed. It is good practice to perform due diligence if an items authenticity is in question. You can do this by referencing specialist websites or contacting the manufacturer or trademark owner directly. If in doubt ask!

How do I buy an Item?

You can find items to buy in several ways: by browsing the home page, by selecting a category or by visiting a shop page and either browsing the visible listings or using the search bar or filters to look for specific items. Once you have found the item you want to purchase make sure you review all the available images, read the item description, check any relevant reviews and ensure the Sellers policies are compatible with your needs. Once you are satisfied you have the item you want, simply click on the red ‘Buy it now’ button to the right of the item image. That will take you straight to the checkout where you will be asked to confirm your details, preferred method of postage (if applicable) and other information in preparation for making payment.

How do I pay for my purchase?

All payment transactions on Digjack are done using Stripe Checkout. This allows you a secure way of paying using most major card types.

To pay for an item: 1. enter your payment information, 2. review your order details, 3. check the terms and conditions box, 4. click on the place order button

How do I track my order?

Each Digjack Shop uses its own preferred courier company to ship orders. We advise all our shops to include parcel tracking information when they send an email confirmation to you that your order is ready for despatch. This will usually include a tracking number so you can keep up to date with delivery information. If you don’t receive a tracking number, please contact the Seller.

I haven’t received my item yet

Items will show estimated delivery dates or number of days at checkout. If the item you purchased has failed to arrive on its estimated day of delivery you should contact the Seller. You can contact the Seller via the ‘Contact Seller’ button on the Sellers Shop Page. Ensure your correspondence clearly identifies the item, price and date of purchase so the Seller can respond appropriately.

I received my item but it is not what I ordered

If the item you receive is damaged, wrong or simply does not match its description, you should contact the seller as soon as possible so they can help you with the issue. You can contact the seller via the ‘Contact Seller’ facility on Sellers shop page. Ensure your correspondence clearly identifies the item, price and date of purchase so the seller can respond appropriately.

How do I get a refund?

Each shop on Digjack has its own policy on refunds and exchanges. These policies can be viewed on each individual Shop Page. If you require a refund for a recently purchased item you should contact the Seller from which you made the purchase and state clearly the reason you are requesting a refund. It’s good practice to review a Seller’s policy or contact them prior to making a purchase.

If I buy from an overseas shop, who pays the import fees?

Any Import fees or duties incurred are the responsibility of the buyer. Be sure before agreeing to purchase an item that requires international shipping, that you are familiar with your country’s customs, taxes and importing laws. Europe has a variety of VAT and Duty thresholds – always check with your Seller prior to purchase.

How Do I keep up to date with the latest Digjack news?

As a Digjack member you’ll receive information on all things from competitions and events to important site updates and more. Of course, you can manage your preferences and unsubscribe at any time!

Sellers Support Documents

Need help setting up your shop? Check out our Seller’s Guides

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